Overview

Scottish Ferries provides ferry service information and does not require user accounts, names, email addresses, payment details, or location access to use the app.

We do not sell personal information, use advertising trackers, or use app data for cross-app or cross-site tracking.

Information We Collect

We do not collect personal information such as your name, email address, phone number, contacts, photos, payment information, or precise location.

The app may request ferry service data from our servers so that it can show current routes, schedules, disruption details, and related operational information. These requests are used to provide the app's core functionality.

Crash and Diagnostic Data

The native iOS and Android apps use Sentry, a third-party crash reporting and monitoring service, to help us identify and fix errors. If the app encounters a crash or technical issue, Sentry may receive diagnostic information such as:

• Crash logs and stack traces
• Device type and operating system version
• App version
• Error timestamps and general diagnostic information

This diagnostic information is used only to improve app stability, performance, and reliability. It is not used to identify you personally, track you across apps or websites, or serve advertising.

How We Use Information

Information handled by the app is used to:

• Provide ferry service information and app functionality
• Identify and fix bugs
• Improve app stability and performance
• Protect the reliability and security of the service

Data Sharing

Crash and diagnostic data may be shared with Sentry for the purposes described in this policy. Sentry processes this data as a service provider. You can read Sentry's privacy policy at https://sentry.io/privacy/.

We do not sell your data or share it with advertisers or data brokers.

Data Storage, Retention, and Deletion

We do not store personal user account data because the app does not provide user accounts. Crash and diagnostic data may be retained by Sentry for a limited period so we can investigate and resolve issues.

If you contact us about a privacy request, we will respond using the contact details you provide and delete any support correspondence when it is no longer needed.

Security

Data transmitted by the app is sent using standard HTTPS encryption in transit. We limit third-party sharing to the service providers needed to operate and maintain the app.

Your Choices and Rights

Because Scottish Ferries does not require accounts or collect personal profile information, there is generally no account data to access, modify, or delete. You can stop future diagnostic data collection by uninstalling the app.

If you have a privacy question or request, contact us at [email protected].

Children's Privacy

Scottish Ferries is a general audience app and is not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

Developer: Stefan Church
Privacy contact: [email protected]