Customer Check-in

Please ensure that you arrive at the port in time to check-in for your sailing. Check-in is 45 minutes prior to departure for vehicles and 30 minutes for foot passengers. Late check-in may lead to refusal of carriage and space reallocated.

Foot Passenger Minibus

Due to pier upgrades in Uig, please be advised that a minibus will be available to transport foot passengers from the port office to the vessel. Passengers will embark and disembark from the car deck.

Uig Filling Station Temporary Closure

Please note that the Uig Filling Station is currently closed for a temporary period, therefore there is no fuel available in Uig.

Until Further Notice

There will be no hot drinks available in the coffee cabin onboard MV Hebrides. Hot drinks will be available in mariners cafe.

Waitlist pilot

In place of our current advance standby process, we are operating a ‘waitlist’ pilot on Uig-Tarbert-Lochmaddy from Monday 14 September to Monday 26 October.

Customers can contact the local port office to join a ‘waitlist’ for spaces becoming available on sailings which are otherwise fully booked.

Read our customer update for more information.

Winter timetable 2026/2027

The winter 2026/27 timetable for this route is now available to view online and bookings are open.

Information

CalMac Status app

Our CalMac status app is available to download from your usual Google and Apple app stores. Once downloaded, you can sign up to receive push notifications on your favourite routes. You can also view the timetable files for the route and date you have selected. Please note, the results returned will not be a ‘live’ picture of services at that time – instead, they are an enhanced, easy to read excerpt of the timetable. Please continue to check service status for the most up to date information.

You can also sign up for subscriber texts for your favourite route. View information on how to sign up.

Passenger rights

If your sailing is disrupted or cancelled, read our online guide to find out what you may be entitled to and how to claim.

Turn Up and Go and Bookable route online purchases. If you have purchased tickets online as a group or for any number of travel companions, for use on any of our Turn Up and Go or Bookable routes, the full party must travel on the same sailing. This applies to both legs of your journey. If you are unsure if all members of your group are travelling together, please complete separate transactions online.

Connecting Services - For customers using connecting services please note these services do not always guarantee a connection, particularly during times of disruption. We advise that you check both CalMac and connecting service websites prior to travel to ensure you can reach your end destination safely.

Stay Safe - When travelling with us, we strongly recommend our customers follow our safer travel guidance. Before travel, take a moment to familiarise yourself with the details.

Subscriber texts

To subscribe to live updates for a particular route text the words CALMAC and SUBSCRIBE along with the route code of your choice to 60030 e.g. "CALMAC SUBSCRIBE 22". This will automatically subscribe you to ongoing service information relating to that route for a six month period.